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Making a Complaint


School Statement

We hope that parents and carers are very happy with the education and care we provide to our children at Oakdale.  However, if you are unhappy with any aspect of our school, have a major concern, or wish to make a complaint, please come in and see the Headteacher in the first instance, so that we can follow school policy.  

 

We have an agreed school Complaints Policy which deals with any issues in an informal way initially. If parents are still unhappy about the outcome, or about the actions of the Headteacher or the process, they can then make a formal presentation in writing to the Chair of Governors, using the form provided in our Complaints Policy.

 

The Complaints Policy is available from the school office following exhaustive informal discussions.  A copy can also be downloaded below.

Procedure for dealing with general complaints

Each stage should be completed before progressing to the next stage.

 

Stage 1 - Initial informal concerns or complaints

Expression of concern is raised with class teacher, year leader, a senior member of staff or the Headteacher.  If the complainant is not satisfied, proceed to formal at Stage 2.

 

Stage 2 - Headteacher/Designated Senior Member of Staff for Investigation

Complainant submits "Stage 2 Complaint Form" within 3 months of the incident.  Proceed to stage 3 if the complaint is about the Headteacher or a Governor.  The Headteacher/Designated Senior Member of Staff carries out an investigation and reports outcome in writing to complainant.

If the complainant is not satisfied, proceed to Stage 3.

 

Stage 3 - Governor Investigation

Complainant submits "Stage 3 Complaint Form" within 10 school days of receiving Stage 2 response.

Chair of Governors or Designated Governor carries out an investigation and reports outcome in writing to complainant.  If the complainant is not satisfied, proceed to Stage 4.

 

Stage 4 - Complaints Hearing

Complainant submits "Stage 4 Complaint Form" within 10 school days of receiving Stage 3 response.

The complaint is heard by a Panel of Governors.

 

There is no further right of appeal. If the complainant considers that the complaints procedure has not been followed correctly, they may contact the DfE School Complaints Unit.